Passengers' rights on night trains
The passengers' rights in national and international rail services also apply to night trains (City Night Line, EuroNight and D-Nacht): for a delay of 60 minutes or more in arrival at your destination, you are entitled to compensation of 25 % of the value of your ticket for the journey concerned, inclusive of supplements (for sleeping car, couchette or reclining seat), and of 50 % for a delay of 120 minutes or more.
Details: EC Regulation 1371/2007, the EU-wide regulation which introduces uniform passengers' rights in international rail services in case of delays and train cancellations, will enter into force on 3 December 2009. In Germany, the new passengers' rights have already been in force since 29 July 2009. These passengers' rights entitle you to claim compensation based on the total price of an international ticket for international journeys provided that you purchased the ticket from a DB ticket outlet.
Since 12 December 2004, the railway undertakings of the EU, Norway and Switzerland have already protected passengers' rights in the "Community of European Railways Charter on Rail Passenger Services in Europe". Until 2 December 2009, this Charter will apply to all tickets for international services sold by foreign railway undertakings.
In the case of international journeys, you are entitled to compensation for tickets purchased at a DB ticket outlet as follows:
- Passengers with an international ticket are entitled to compensation amounting to 25 % of the fare (inclusive of supplements for sleeping car, couchette or reclining seat) for a delay of 60 minutes or more.
- Passengers with an international ticket are entitled to compensation amounting to 50 % of the fare (inclusive of supplements for sleeping car, couchette or reclining seat) for a delay of 120 minutes or more.
- The above compensation is optionally available as a voucher or a cash payment. Vouchers are valid for one year and will be deducted from the fare of your next journey.
- Compensation of less than EUR 4 will not be paid out.
- Special regulations apply to rail pass products (Interrail, Eurail, German Rail Pass).
- Please use the passengers' rights form to ensure you can claim your rights quickly and simply. The form ensures you provide all the information required to process your claim.
- Please send the completed form, together with your original ticket or a copy, to Servicecenter Fahrgastrechte, 60647 Frankfurt am Main, Germany or hand it in to a DB Travel Center or a DB Information.