Data protection at

Secure data transfer

All data is transferred using the Secure Socket Layer process during the order process at The SSL process is used by credit institutions all over the world for online banking. therefore ensures that personal data is protected against unintentional or intentional manipulation, loss or access by unauthorised persons. The security measures are constantly kept up to date in line with the latest technological developments.

Secure data storage

Personal data which is required for making bookings at is only stored in a specially protected area of our computer centre which cannot be accessed over the internet. The security measures of Deutsche Bahn therefore address the problem of unauthorised external and internal access.

Secure payment procedures

All of the payment procedures at are regularly audited by external auditors for security and conformity with German legal requirements.

If you have any questions on the protection of customer data you can also contact the Data Protection Officer of Deutsche Bahn AG:
E-mail to

Security in the internet? You too can help! offers ideal conditions for secure booking and payment procedures. But you can also improve your own security by protecting your computer against unauthorised access. We recommend that you use an anti-virus and anti-spy software which is continually updated and that you install a firewall on your computer. You can find further information on the subject of online security at the Federal Office for Information Security (BSI). To the BSI-website