Lost & found service
The lost & found service of Deutsche Bahn will help you to find a lost item.
Have you lost or found something on a DB train or at a station?
You can report your lost item online
You can report items from an estimated value of EUR 15. This rule does not apply to items with intangible value (e.g. photo albums, signed books, etc.).
Lost items with a current market value estimated by us to be less than EUR 15 and without identifiable intangible value are not recorded on our lost & found platform. Please inquire at the lost & found office in the station whether your item was handed in there.
You can inquire about your lost item by phone
- Lost & found service number: +49 30 586020909 (costs depend on provider)
- Opening hours: Monday to Saturday from 8 am to 8 pm, Sundays and public holidays from 10 am to 8 pm.
You can report your lost item in person at the station.
In large train stations, inquiry forms are available at the DB Information counter.
The service staff will be happy to help you fill out the form.
You have found something and want to hand it in?
If you have found an item on the train or in the station area, please give it to a service employee on the train or at the station. Ask our employee to confirm the receipt of the item.
Questions and answers about our lost & found service
How long will you look for my lost item?
We will look for your lost item for up to 4 weeks and will inform you immediately if we find it.
If we were unable to find your item after 4 weeks, we will stop looking for it. Please note that we will not notify you of this.
How long after I have lost an item can I report it?
Report your lost item as soon as possible. If more than 4 weeks have passed, please call the service number of the lost & found service: 0900 1 99 05 99 (costs depend on provider) and speak to an employee.
My item has been found. How do I get it back?
You can pick up the item in person at the lost & found office at the station (see addresses and opening hours of the lost & found offices).
- If you want to pick up your item, you will need to present official identification (e.g. ID card or passport).
- You can also have the item sent to you for a fee.
- Do I have to pay anything when I pick up my item?
Do I have to pay anything when I pick up my item?
We charge a handling fee for sorting and storing lost property. The amount depends on the method of return (pick-up or postal delivery) and the time the item was stored at the lost & found office.
- Pick-up from a lost & found office : EUR 5 handling fee
- Pick-up from the central lost & found office in Wuppertal: EUR 15 handling fee
- Delivery by post: EUR 20 (including postage and packing)
- Delivery by post from the central lost & found office:
EUR 35 (including postage, packing and handling fee of EUR 15)
- International shipping:
For international shipping, the postage for the corresponding country will be added to the above postage.
- Dispatch from the lost & found office by ic:kurier:
In particularly urgent cases, we can send you your item by ic:kurier. These parcels are dispatched immediately by courier and are delivered to you the next day at the latest, usually the same day. The current ic:kurier rates apply.
- Free delivery by train:
This service is provided exclusively at the discretion of the respective railway company for items that are absolutely necessary for the continuation of the journey (e.g. passports, vital medication). In such a case you are required to release us from liability. The corresponding forms are available from our service staff at the station.
Addresses and opening hours of our lost & found offices
Here you will find a list of all our lost & found offices Germany, including their opening hours. The lost & found offices are always located inside the station.Lost & found offices and opening hours (PDF, 83.33KB)
For which trains is the lost & found service responsible?
Our lost & found service is responsible for trains operated by the following rail companies:
Trains operated by Abellio Rail Mitteldeutschland GmbH, Abellio Rail NRW, Bayrische Regiobahn GmbH (BRB), DB Regio AG, DB Fernverkehr AG (incl. IC Bus and Omnibusverkehr Franken GmbH services), DB RegioNetz Verkehrs-GmbH Erzgebirgsbahn, DB RegioNetz Verkehrs-GmbH SüdostBayernBahn, DB RegioNetz Verkehrs-GmbH Westfrankenbahn, Eurobahn – Keolis, HLB Hessenbahn GmbH (Südhessen-Untermain rail network only), Mitteldeutsche Regiobahn – Transdev, National Express Rail GmbH (NEX), NordWestBahn GmbH (NWB) – (the following rail networks only: Ostwestfalen, Niers-Rhein-Emscher (RB 31 and RB 36 trains only), Weser-Ems and Regio-S-Bahn), SNCF Voyages Deutschland GmbH (Thalys International), SWEG (Freiburg – Elzach and Freiburg – Münstertal routes only), trans regio Deutsche Regionalbahn GmbH, S-Bahn Dresden, S-Bahn Hamburg, S-Bahn Hannover, S-Bahn Magdeburg, S-Bahn Mitteldeutschland, S-Bahn München, S-Bahn Rhein-Main, S-Bahn Rhein-Neckar, S-Bahn Rhein-Rhur, S-Bahn Rostock and S-Bahn Stuttgart
If you have lost your item on another train, please contact the respective rail company.