Passengers' rights – overview of all regulations
Deutsche Bahn AG staff assist you on board the train and at the station to ensure that you enjoy a pleasant journey.
The Passengers' Rights Act states that as from 29 July 2009, uniform passengers' rights apply to rail services in Germany. These grant passengers the same rights with all railway undertakings and apply to all trains, from rapid transit ("S-Bahn") to ICE, regardless of the railway undertaking which operates the train. The new rights also apply to travel chains which consist of trains operated by different railway undertakings, but for which a through ticket can be used.
In cooperation with the Tariff Association of Federally Owned and Non-Federally-Owned Railways in Germany (TBNE), Deutsche Bahn AG has drawn up a joint procedure for handling customer compensation claims for all participating railways. Read on for full information about your rights to compensation in case of train delays, missed connections or train cancellations.