Booking the Mobility Service online

With reduced mobility, you are sure to have lots of questions.

Book the Mobility Service online

Passengers with reduced mobility can now order Deutsche Bahn's Mobility Service even more easily. Whoever needs assistance with boarding, alighting or changing trains during their journey - for example a wheelchair platform lift - can do so conveniently with immediate effect on the Internet as well.

Our local service staff will be pleased to assist you when boarding, alighting or changing trains. Owing to the short stopping times however, they are unable to accompany you to your seat.

To order, please fill out the form and send it to us by 20:00 (MET) one working day before your departure at the latest.

We require your coach and seat number on long-distance trains so that we can make sure you receive the assistance you require. On local trains, please indicate where you will be sitting instead of the reservation - e.g. 1st coach/front of train.

We will of course book your tickets and make reservations for you and, if you wish, also send them to you. You can order those by telephone on +49 (0) 1806/512 512 (calls charged). You can contact us every day from 06:00 to 22:00 (MET).

For any further information, send us an e-mail at: msz@bahn.de or contact us on the telephone number given above.

When planning a journey with DB Autozug, we request you for organisational reasons to send your advance notification at least 10 working days before the date on which you wish to travel and to inform us of a telephone number on which we can contact you for any questions we may have (the notification can only be made by the sales office that books your Autozug journey).