Conditions for exchanging and refunding tickets ordered online
You can cancel your ticket yourself (depending on the cancellation policy) in the booking review or order search at www.bahn.de. You can also cancel your mobile phone ticket via the booking review at m.bahn.com.
If you would like to exchange your ticket, you can book your new journey in the travel information section immediately after cancellation. You can access the booking review via your personal mobility portal "My Bahn", under the menu item "My bookings".
| Ticket | Before the first day of validity | From the first day of validity |
|---|---|---|
| Online tickets at standard fare (including those with BahnCard discount) |
Online cancellation of the ticket via "My Bahn" or in the order search. Cancellation fee: free |
Tickets* can be cancelled online in the booking review at "My Bahn" or in the order search. Cancellation fee: EUR 15.00 |
| Online tickets at the Sparpreis fare (including those with BahnCard 25 discount) |
Online cancellation of the ticket via "My Bahn" or in the order search. Cancellation fee: EUR 15.00 |
Exchange and refund not possible** |
| Tickets received by post at standard fare (including those with BahnCard discount) |
Online cancellation of the ticket via "My Bahn" or in the order search. Cancellation fee: free Hand in the ticket and reservation (if it was compulsory) and the request for refund at our Service Centre. The postmark of the day it was sent is valid.*** Cancellation fee: free More information about cancellations can be found via "My Bahn" or in the order search under the topic "booking review". |
Online cancellation of the ticket via "My Bahn" or in the order search. Cancellation fee: EUR 15.00 Hand in the ticket and the request for refund at our Service Centre. The postmark of the day it was sent is valid.*** Cancellation fee: EUR 15.00 More information about cancellations can be found via "My Bahn" or in the order search under the topic "booking review". |
| Tickets received by post at reduced fare (Sparpreis) (including those with BahnCard 25 discount |
Online cancellation of the ticket via "My Bahn" or in the order search. Cancellation fee: EUR 15.00 Hand in the ticket and reservation (if it was compulsory) and the request for refund at our Service Centre. The postmark of the day it was sent is valid.*** More information about cancellations can be found via "My Bahn" or in the order search under the topic "booking review". |
Exchange and refund not possible** |
| Regional tickets (Länder-Tickets, Schönes-Wochenende-Ticket, Quer-durchs-Land-Ticket) |
Exchange and refund not possible | Exchange and refund not possible |
| Seat reservations | Exchange and refund not possible | Exchange and refund not possible |
| Sprinter surcharges | Online cancellation of the ticket via "My Bahn" or in the order search. Cancellation fee: free |
On the first day of validity: ticket can be cancelled online in the booking review at "My Bahn" or in the order search. A refund charge applies. After the first day of validity exchange and refund are not possible. |
| Bicycle tickets | Free before the first day of validity. The bicycle ticket can only be cancelled online together with the rail ticket. The rail ticket has to be one which can be cancelled (e.g. standard fare). | Exchange and refund not possible |
| Refund due to delayed or cancelled trains |
Online cancellation of the ticket via "My Bahn" or in the order search depending on the conditions of the offer | Hand in the ticket together with the Passenger Rights Form at the Servicecenter Fahrgastrechte 60647 Frankfurt am Main. |
| City Night Line | Until one day before departure: 10% cancellation fee, minimum EUR 5.00 per seat and night. At the day of departure but before train departure (also applies if customer boards the booked train after 0:00 the following day): 50% cancellation fee, minimum EUR 5.00 per seat and night |
After train departure: exchange and refund not possible |
| Luggage and courier service | Cancellation of the total service is free of charge if it is done until 6 p.m. on a working day (Mon-Sat) before the collection and only before the outward journey. If you want to cancel only one way and not the total service: Please use the Hermes Hotline (+49 180 5 23 67 23, 14 ct. from a land line) |
If you want to cancel only one way and not the total service: Please use the Hermes Hotline (+49 180 5 23 67 23, 14 ct. from a land line) |
| City mobil | Cancellation can only be done in combination with the regular ticket Cancellation fee: free |
Exchange and refund not possible |
| * Does not apply if they were part of package offers. ** If you change your travel plans the reservation of a specific train with a Sparpreis saver fare ticket can be cancelled for a fee of EUR 15.00 up to one day before departure. In addition, the difference between the Sparpreis saver fare and the standard fare is to be paid. *** The postage charge is not refunded. |
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Would you like to change or cancel your ticket? This is how you do it!
1. Go to your personal mobility portal "My Bahn".
2. Click on "My bookings" (see image alongside).
3. Cancel your online ticket at the conditions stated above.
4. You can then book your new journey in Travel Information.
Our Service Centre in Germany will be happy to help you with any further information concerning your online booking:
Please have your customer or order number ready when you call us.
DB Vertrieb GmbH
Fulfillment Center
Postfach 60 05 04
22205 Hamburg
Germany
Telephone: +49-1805 101111 (calls are charged)
Contact via E-Mail
If your ticket reservation for a specific train cannot be met, e.g. due to the train being delayed, you can continue your journey with the next train without additional payment. You can also find details on returning and changing tickets and refunds for tickets in our general terms and conditions.