Data protection at bahn.de

TÜV confirms that online bookings at bahn.de are secure!

The external quality audits confirm that bahn.de satisfies very high security standards. Our online booking system for rail tickets was awarded the "s@fer-shopping" certificate by TÜV Süd for a highly reliable and secure online booking system.
And our quality management is in line with the standard ISO 9001:2008 which is recognised worldwide and was audited and confirmed with the DEKRA Certification. You can therefore rely on bahn.de; whether you simply want to surf or buy tickets, your personal data is safe with us!

Secure data transfer

All data is transferred using the Secure Socket Layer process during the order process at bahn.de. The SSL process is used by credit institutions all over the world for online banking. bahn.de therefore ensures that personal data is protected against unintentional or intentional manipulation, loss or access by unauthorised persons. The security measures are constantly kept up to date in line with the latest technological developments.

Secure data storage

Personal data which is required for making bookings at bahn.de is only stored in a specially protected area of our computer centre which cannot be accessed over the internet. The security measures of Deutsche Bahn therefore address the problem of unauthorised external and internal access.

Secure payment procedures

All of the payment procedures at bahn.de are regularly audited by external auditors for security and conformity with German legal requirements.

If you have any questions on the protection of customer data you can also contact the Data Protection Officer of Deutsche Bahn AG:
E-mail to konzerndatenschutz@deutschebahn.com

Security in the internet? You too can help!

bahn.de offers ideal conditions for secure booking and payment procedures. But you can also improve your own security by protecting your computer against unauthorised access. We recommend that you use an anti-virus and anti-spy software which is continually updated and that you install a firewall on your computer. You can find further information on the subject of online security at the Federal Office for Information Security (BSI). Zur Internetseite des BSI