If you have any questions or suggestions, please do not
hesitate to contact us.

Please contact the following addresses or simply complete the convenient online contact form.


Delays:
On 3 December 2009, a new EU regulation came into force which, amongst other things, harmonises passengers' rights in case of cancellations and delays in rail transport. If you wish to make a complaint or claim a refund owing to delays, you are therefore kindly requested to contact the place where you purchased your ticket.

If you purchased your ticket from DB: online form at www.bahn.de, search term "Passengers' rights" or call the service centre hotline +49 (0) 180 5 202178 (14 ct/min for German landline calls, mobile phone charges max. 42 ct/min), lines staffed 24/7.

If you purchased your ticket from SBB: online form at www.sbb.ch, search term "Passengers' rights", write to SBB customer service at SBB Kundendienst, Postfach, 3000 Bern 65, or call the toll-free hotline: 0800 401 401 (Mon - Fri 8:00-17:00 h).

International contacts

If you have any queries or wish to submit positive or negative feedback, please contact:

Contact addresses City Night Line customer services

Customers from Germany and other European countries, please contact:

DB AutoZug GmbH
Kundendienst City Night Line
Königswall 21
44137 Dortmund
Fax: +49 (0) 69 / 265 21357
kundendienst@nachtzugreise.de

Customers from Switzerland / Austria / France / Italy and overseas, please contact:

DB AutoZug GmbH, Dortmund
Zweigniederlassung Zürich
Kundendienst
Militärstrasse 36, Postfach 3718
8021 Zürich
kundendienst@citynightline.ch

You can alternatively use our contact form:

Contact form

Send your comments to the City Night Line team by e-mail.

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